State Farm® Insurance Agent Jim Liufau

"Our agent Michael Miles called us and reviewed changes in our policy. Our premiums are going to be reduced! What wonderful news! He was very thorough and kind. He is a sharp man and very professional. Thank you for such amazing service."

"Michael Miles is my agent with this agency for State Farm . Best people I have ever felt with Insurance wise. Helpful, explaining all my needs and policies. I would highly recommend over other agencies in the area."

"Michael Miles has been so helpful with all my questions & insurance needs.

Always a pleasure. Thank you! Misty"

"For more than 20 years I have been extremely well served by the agents at Jim Liufau's office. Every time that I had a question on a policy matter, the agents' responses were both clear and prompt. What is even more impressive is the attitude exhibited by the agents who do not just answer questions, but make suggestions that can save premium costs. I highly recommend Jim Liufau's agency."

"Do not use this office.

They will not inform you if a bill is late, they won't go onto the highway patrol website and reinstate your license to valid.

Insanely unhelpful, never answers the phone, takes forever to call you back, days even.

Literally lost the potential of making $300 because this office is so incompetent.

I would suggest keeping statefarm and transferring to any other insurance office."

"Michael was super helpful in accomplishing the perfect policy for me. Cannot recommend this team enough, ask for Michael."

"I would not ever do business with this company. My experience was horrific. The charges were outrageous !!!!!!!!!!!!!!!!!!!!!!!"

"Absolutely horrible! I used them for car insurance for multiple vehicles for many years. I always paid on time thru autopay, I never had any claims, and one day they decided to add my son to a car he didn’t even drive. They made this mistake twice in two years, but were unwilling to correct it the second time. We have three drivers in our household and only two cars, it was abundantly clear my son wasn’t driving either of those vehicles, the adults were and had been for years. My rate then increased roughly $500 per month over what I was already paying. Meanwhile, Progressive would insure my son on that very car as well as myself, for less than half of what they wanted per month. Plus, they wouldn’t return my calls or answer any my questions. It was the absolute worst customer service I’ve ever received in my 49 years. Needless to say, we cancelled our auto policies and took our business elsewhere for an accurate and reasonable rate with someone who will take our calls. Beware!! They will take gladly your money and try to take advantage of you!
$641 per month for drivers that have nothing on their records, no accidents, no claims, for a 2021 truck…. Not a Ferrari! How absolutely ridiculous!!

Side note: My son is 17, with straight A’s, absolutely nothing on his driving record, and has driver’s education, and they never bothered to even asked any of these questions to determine a rate even if they added him. And, he drives a vehicle provided by the other parent, insured by the other parent."

"Did not answer call. Was unable to provide insurance product when they called back."

"Wow! I called late yesterday to ask a few questions, and was greeted by a super sweet and helpful person. Today, I received a call back and was beyond impressed at the professional, friendly, personal, and efficient help I received from Joni. She took time to answer my questions, explained everything in detail, and was so patient as I was understanding renters' insurance. Joni was genuinely so welcoming and comforting, as my daughter will be moving to Florida from Missouri! We have used State Farm for decades, but I was a little nervous about working with a different agent and location. Joni is exceptional, and I would highly recommend this agent and location in Destin (Jim Liufau)!"

"What a wonderful insurance agency to do business with. Super friendly, helpful and responsive. Would highly recommend!"

"Miles was incredibly professional and helped me solve a major issue in a very short time. My situation was quite complicated, but he was extremely patient and carefully considered the best solution for me. I truly appreciate his efficiency, expertise, and dedication. Highly recommend his service!"

"I needed to get historical premium information that was not available through the online account application. Called the office and Rebecca was extremely helpful and responsive. Within 30 minutes, Rebecca emailed the information available on the State Farm system and called the previous insurance company and requested that they email the remaining information, which was received two business days later. Fabulous customer service!"

"I recently switched my policy to Jim Liufau’s office and already notice a big difference in service. Thank you Myles and team for your active engagement. I highly recommend"

"Miles was great and they understand customer service. I was having major issues with my current state farm agent and called them for help. Miles took the time to hear the situation and even called the other agent to try and resolve the issue giving the agent a chance to correct the issues. He didn't have to help, but took the time to understand the problems and got involved with no promise of anything. He now has a new client. Highly recommend to give them a call."

"Months of no response to phone calls and email requests to transfer policies to a state farm agent in Texas. The state farm agent in Texas is also getting the Heisman response.

We departed Destin back in July of 2024 and moved to Texas. Soon after the move, the FL auto insurance policies were cancelled and transferred to a State Farm agent in Texas. Jim Liufau's office immediately let the state of Florida know that we were no longer auto insured in FL, and Florida sent a 90 day drivers license notice.

We then reached out to Jim's office via voicemail and email to transfer life, disability, and umbrella policies, without success. The Texas state farm agent has also tried to contact Jim's office multiple times as well, without success.

For some odd reason, Jim Liufau's office doesn't respond and still holds onto these policies, collecting auto pay premiums. The local state farm agent here in Texas states this is very unusual, given they are apart of the same corporate team. Corporate has been notified.

I now have a direct corporate phone number to record my experience. I will be reaching out to state farm corporate to discuss Jim Liufau's Destin etiquette and finally get these policies transferred."

"Nick helped me figure out my payment situation. He was very insightful and professional great job!!! Thanks again!!!"

"Michael Miles did an outstanding job with my home insurance and flood policy through FEMA. He explained it well and was spot on with answers to questions. I appreciate the Human touch along with a digital aspect. Also, a great price and company!!!"

"Amazing attention to detail and helping clients!"

"Miles Masters helped me out with processing a payment. He is very professional, responsive and patient. He is always willing to help the customer."

"Nick was great help today in trying to resolve my claim today! Customer service is very important in every business but especially when you’re trying to resolve liability and being the victim of a crash. Thank you for helping me the right way! The State Farm way! That’s how they won me as a lifetime customer! You rock, Nick!"

"The office is very helpful every time I have questions"

"Sice I told them I am not interested in Life insurance. Trying to get in touch with an agent is impossible. That was the main reason i moved from another office in Niceville, but it seems like a StateFarm trend to me."

"Nick was great. Very knowledgeable. Very service and Customer oriented.

Thanks
Vince Lovoy"

"State farm insurance is terrible. Been with for 6year and when I put a claim for my roof they have decided to drop me and reported me and can't find insurance to insure my house.....I can't believe they did this to me.."